Rugs and Mats
When you first unroll your rug or mat, take a moment to flatten out the edges and any irregularities that may have occurred during shipping and to evenly re-distribute the tension of the cords, if necessary. Please note, the SHORE fabric tag denotes the bottom side of the piece. We strongly recommend cleaning the floor surface with appropriate cleaning agents prior to placing down a rug. Placing a rug on a dusty or dirty floor can cause it to not stay put.
Upkeep and Repair
Each SHORE product is constructed in a streamlined way that allows for easy upkeep and repair. Breakage or damage to the cord that occurs through use can be easily mended, further extending our products' lifespan. If a break in the cord does occur, it is advised to address it quickly to prevent the weave from unravelling. We can send a repair kit free of charge (please get in touch with us directly to order). The kit includes a special silicone glue that is completely translucent and creates a bond as strong as the original cord. Everything required to make a repair is contained in the kit, including a set of easy-to-follow instructions.
We also offer a free refurbishment and repair service. Any SHORE product can be sent back to us for full refurbishment where we can patch up any imperfections that have occurred through use. You would be responsible for covering the cost of shipping the piece to us, however we will cover the cost of returning the refurbished piece. Simply get in touch with us beforehand to confirm product details.
You are responsible for the care of your products and we cannot be held liable if damages occur from improper care. All rugs and mats pose a trip hazard, so please be careful where you place yours. Shore Rugs and Mats are thick and tactile. Placing them in high-foot traffic areas may pose a trip hazard. SHORE cannot be held liable for any accidents or injuries, including but not limited to slips and falls, which occur through use of our products.